{"xsrfToken":"0f2d7eea89f25131fe51d645d847b1bef5bc7e62_lout","branding":{"id":"6","key":"csd","name":"Customer Support Desk","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#007a73","headerLinkHoverBGColor":"#007a73","headerBadgeColor":"#007a73"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/53668d6e-7d35-4358-bc9b-b1bd5b4459ed/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDBlZTVhNC02ZDZkLTQwMTItODM4Zi0yYzhmZDAyNDdiOGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUzNjY4ZDZlLTdkMzUtNDM1OC1iYzliLWIxYmQ1YjQ0NTllZCI6WyJyZWFkIl19LCJleHAiOjE3MzQ5MDI4NDAsIm5iZiI6MTczNDkwMjI0MH0.gL-j_Ws99ha6IUyOmxLH3x1UHjuZkEztzV9_pa8zOVs&client=3d0ee5a4-6d6d-4012-838f-2c8fd0247b8e&mode=fit","logoId":"53668d6e-7d35-4358-bc9b-b1bd5b4459ed","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Informatica Help Centre","sharedPortalName":"Informatica Help Centre","userInitialAnnouncementHeader":"Help Desk Live","userInitialAnnouncementMessageWiki":"<p>New helpdesk is live hope you like it.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Informatica Help Centre","sharedPortalName":"Informatica Help Centre","announcementHeader":"Help Desk Live","announcementMessage":"New helpdesk is live hope you like it.","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Informatica Help Centre","sharedPortalName":"Informatica Help Centre","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#0074e0","helpCenterTitleColor":"#0078b4","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a06160db-3aae-498a-9b70-f04e2eca611d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDBlZTVhNC02ZDZkLTQwMTItODM4Zi0yYzhmZDAyNDdiOGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEwNjE2MGRiLTNhYWUtNDk4YS05YjcwLWYwNGUyZWNhNjExZCI6WyJyZWFkIl19LCJleHAiOjE3MzQ5MDI4NDAsIm5iZiI6MTczNDkwMjI0MH0.BbhSXW4vqFDMItqym5UQu5RwCD3eoPAW-U6FS1bkBKw&client=3d0ee5a4-6d6d-4012-838f-2c8fd0247b8e&height=300&mode=fit","bannerMediaApiFileId":"a06160db-3aae-498a-9b70-f04e2eca611d","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"csd","projectId":10028,"serviceDeskId":6,"name":"Customer Support Desk","description":"<p>For individuals to feedback or request specific individual support. You may need to create an account.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":false,"reqTypes":[{"id":"123","name":"Data Deletion Request","descriptionHtml":"","callToAction":"Data Deletion Request","introHtml":"<p>A request to delete data on you held on our systems</p>","icon":10458,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[32],"key":""},{"id":"138","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"<p>Any other feedback goes here</p>","icon":10458,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[38],"key":""},{"id":"158","name":"Skyline Basic HC Customer Feedback","descriptionHtml":"","callToAction":"Skyline Basic HC Customer Feedback","introHtml":"<p>Feedback on basic HC Form Functionality</p>","icon":10501,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10501","groups":[39],"key":""},{"id":"181","name":"Skyline Customer Request","descriptionHtml":"","callToAction":"Skyline Customer Request","introHtml":"<p>Simple form for Customer Requests</p>","icon":10590,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[39],"key":""},{"id":"159","name":"Skyline Full HC Customer Feedback","descriptionHtml":"","callToAction":"Skyline Full HC Customer Feedback","introHtml":"<p>Feedback on fully functioning (HC+ replacement) HC Form Functionality</p>","icon":10501,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10501","groups":[39],"key":""},{"id":"160","name":"Skyline Generic Feedback","descriptionHtml":"","callToAction":"Skyline Generic Feedback","introHtml":"<p>Simple descriptive feedback for bugs, ideas or suggested improvements</p>","icon":10476,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[39],"key":""},{"id":"142","name":"Skyline Usability Feedback","descriptionHtml":"<p><a href=\"https://ishealth.atlassian.net/wiki/spaces/CSD1/pages/2458615832/Skyline+Usability+Feedback\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guidance Documentation</a></p>","callToAction":"Skyline Usability Feedback","introHtml":"","icon":10501,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10501","groups":[39],"key":""},{"id":"153","name":"Skyline User Deactivation Request","descriptionHtml":"","callToAction":"Skyline User Deactivation Request","introHtml":"<p>Request to Deactivate a Skyline User</p>","icon":10494,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[39],"key":""},{"id":"143","name":"Skyline User Request","descriptionHtml":"","callToAction":"Skyline User Request","introHtml":"<p>Request to Add a Skyline User</p>","icon":10494,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[39],"key":""},{"id":"161","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"<p>Any feedback you have or support requests you wish to raise do it here</p>","icon":10476,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[38],"key":""},{"id":"96","name":"Training Feedback","descriptionHtml":"","callToAction":"Training Feedback","introHtml":"<p>Provide feedback on training you have received</p>","icon":10458,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[23,38],"key":""},{"id":"141","name":"User Test Reporting","descriptionHtml":"<p><a href=\"https://ishealth.atlassian.net/wiki/spaces/CSD1/pages/2458419213/Skyline+Pilot+Evaluation+Tests\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guidance Documentation</a></p>","callToAction":"User Test Reporting","introHtml":"<p>Feedback on Tests conducted</p>","icon":10490,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[39],"key":""},{"id":"97","name":"Internal Feedback","descriptionHtml":"","callToAction":"Internal Feedback","introHtml":"","icon":10458,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"140","name":"Skyline Feedback","descriptionHtml":"<p><a href=\"https://ishealth.atlassian.net/wiki/spaces/CSD1/pages/2458419213/Skyline+Pilot+Evaluation\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guidance Document</a></p>","callToAction":"Skyline Feedback","introHtml":"<p>Feedback on initial Skyline installation and use.</p>","icon":10490,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[],"key":""}],"reqGroups":[{"id":23,"name":"Training"},{"id":32,"name":"GDPR and Data Protection"},{"id":38,"name":"Feedback"},{"id":39,"name":"Skyline"}],"orderMapping":{"32":[123],"24":[97],"39":[181,159,158,153,143,142,141,160],"38":[161,138,96],"23":[96]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2ff7669d-8d93-39f3-9081-928b8b8366ed","appLinkName":"System Confluence","appLinkUrl":"https://ishealth.atlassian.net/wiki","spaceKey":"CSD1","spaceName":"Customer Support Desk","spaceUrl":"https://ishealth.atlassian.net/wiki/spaces/CSD1","isServer":false},"labels":[],"projectKey":"CSD","serviceDeskId":6,"kbLinkDomainURLs":["https://ishealth.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDBlZTVhNC02ZDZkLTQwMTItODM4Zi0yYzhmZDAyNDdiOGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ5MDM0NDAsIm5iZiI6MTczNDkwMjI0MH0.7ID0s5D3BMbTJQe3zo7bRjEYRGssClr5qmk5WLJreRA","targetCollection":"upload-project-10028","endpointUrl":"https://api.media.atlassian.com","clientId":"3d0ee5a4-6d6d-4012-838f-2c8fd0247b8e","tokenDurationInMins":20}},"reqCreate":{"id":141,"projectId":10028,"form":{"name":"User Test Reporting","descriptionHtml":"<p><a href=\"https://ishealth.atlassian.net/wiki/spaces/CSD1/pages/2458419213/Skyline+Pilot+Evaluation+Tests\" class=\"external-link\" rel=\"nofollow noreferrer\">Guidance Documentation</a></p>","callToAction":"User Test Reporting","intro":"<p>Feedback on Tests conducted</p>","instructions":"<p><a href=\"https://ishealth.atlassian.net/wiki/spaces/CSD1/pages/2458419213/Skyline+Pilot+Evaluation+Tests\" class=\"external-link\" rel=\"nofollow noreferrer\">Guidance Documentation</a></p>","icon":10490,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Practice Code/Name","description":"e.g. The Woodland Surgery, A12345","descriptionHtml":"<p>e.g. The Woodland Surgery, A12345</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10402","fieldConfigId":"10572","label":"Skyline Feedback Descriptor","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["Test Feedback"]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10198","fieldConfigId":"10327","label":"Reporter Name","description":"Your Name and/or Skyline user name","descriptionHtml":"<p>Your Name and/or Skyline user name</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10389","fieldConfigId":"10559","label":"Skyline Role","description":"The role you logged in with when making this assessment.","descriptionHtml":"<p>The role you logged in with when making this assessment.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11215","label":"Clinician","selected":true,"children":[]},{"value":"11216","label":"Analyst","selected":false,"children":[]},{"value":"11368","label":"Gateway User (TPP Only)","selected":false,"children":[]},{"value":"11773","label":"Clinical Support Assistant","selected":false,"children":[]},{"value":"11774","label":"Caldicott Guardian","selected":false,"children":[]},{"value":"11775","label":"Community Practitioner","selected":false,"children":[]},{"value":"11776","label":"Practice Administrator","selected":false,"children":[]},{"value":"11777","label":"Privacy Officer","selected":false,"children":[]},{"value":"11851","label":"PCN/CCG Analyst","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10401","fieldConfigId":"10571","label":"Test being Conducted","description":"[E2E|https://ishealth.atlassian.net/wiki/spaces/CSD1/pages/2458419213/Skyline+User+Test+Reporting#End-To-End-Test]: [UTC|https://ishealth.atlassian.net/wiki/spaces/CSD1/pages/2458419213/Skyline+User+Test+Reporting#Usability-Testing---Cohorts]: [UTD|https://ishealth.atlassian.net/wiki/spaces/CSD1/pages/2458419213/Skyline+User+Test+Reporting#Usability-Testing---Dashboards]","descriptionHtml":"<p><a href=\"https://ishealth.atlassian.net/wiki/spaces/CSD1/pages/2458419213/Skyline+User+Test+Reporting#End-To-End-Test\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">E2E</a>: <a href=\"https://ishealth.atlassian.net/wiki/spaces/CSD1/pages/2458419213/Skyline+User+Test+Reporting#Usability-Testing---Cohorts\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">UTC</a>: <a href=\"https://ishealth.atlassian.net/wiki/spaces/CSD1/pages/2458419213/Skyline+User+Test+Reporting#Usability-Testing---Dashboards\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">UTD</a></p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11243","label":"E2E","selected":false,"children":[]},{"value":"11244","label":"UTC","selected":false,"children":[]},{"value":"11245","label":"UTD","selected":false,"children":[]},{"value":"11267","label":"UF","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Additional Comments","description":"Time and date test run and any comments on the test such as patient identifiers.","descriptionHtml":"<p>Time and date test run and any comments on the test such as patient identifiers.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach screen shots","description":"[Screenshot naming|https://ishealth.atlassian.net/wiki/spaces/CSD1/pages/2458419213/Skyline+User+Test+Reporting#Screenshots-Naming]","descriptionHtml":"<p><a href=\"https://ishealth.atlassian.net/wiki/spaces/CSD1/pages/2458419213/Skyline+User+Test+Reporting#Screenshots-Naming\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Screenshot naming</a></p>","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/6/create/141","requestValidateBaseUrl":"/servicedesk/customer/portal/6/validate/141","calendarParams":{"firstDay":1,"date":"2024-12-22T21:17:20+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%Y","dateTimeIfFormat":"%e/%b/%Y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2ff7669d-8d93-39f3-9081-928b8b8366ed","appLinkName":"System Confluence","appLinkUrl":"https://ishealth.atlassian.net/wiki","spaceKey":"CSD1","spaceName":"Customer Support Desk","spaceUrl":"https://ishealth.atlassian.net/wiki/spaces/CSD1","isServer":false},"labels":[],"projectKey":"CSD","serviceDeskId":6,"kbLinkDomainURLs":["https://ishealth.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":true,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDBlZTVhNC02ZDZkLTQwMTItODM4Zi0yYzhmZDAyNDdiOGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ5MDM0NDAsIm5iZiI6MTczNDkwMjI0MH0.7ID0s5D3BMbTJQe3zo7bRjEYRGssClr5qmk5WLJreRA","targetCollection":"upload-project-10028","endpointUrl":"https://api.media.atlassian.com","clientId":"3d0ee5a4-6d6d-4012-838f-2c8fd0247b8e","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}