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TPP have advised Informatica that all practices who use Document scanning have a Gateway mode setup.

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creating a Gateway mode shortcut or giving a new user Strategic Reporting access, we recommend you check with the Practice Manager or TPP helpdesk as to whether Gateway mode is already running.

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If the Gateway mode is not running on a PC and a user doesn’t have Strategic Reporting Extracts access, it’s recommended that a Cauldicott guardian account is used however this is the practices responsibility. The member of staff will need to be logged into TPP running Gateway mode 24/7 with the exception of rebooting the PC. There’s no reason why the user should not always log on in Gateway mode.

Info

 Support Contact Details

Informatica Support - Email : Support@ishealth.co.uk Tele: 03303353110

TPP SystmOne Support - Tele: 0113 205 0099 (NAT code is used for support purposes)

Note

If your practice are new to Gateway mode and Strategic Reporting follow from Grant A TPP User Strategic Reporting Extract Access below. If the Gateway is already setup, on the PC running Gateway mode go straight to Extract Configuration Setup below.

Grant A TPP User Strategic Reporting Extract Access

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