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 Support Contact Details

Informatica Support - (Practice NACS code is used for support purposes)

Email : Support@ishealth.co.uk or Tele: 03303353110

Note: If you experience any problems whilst following the instructions bellow please contact Informatica Support and provide as much information as possible including your practice NACS code.

Strategic Reporting - Configuring The Skyline Extract

Configure A New Organisation Group

Note

Note: throughout the document you will see reference to NACS CODE - you must enter the PRACTICE NACS / ODS CODE E.G A12345

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Note, though you saw the message regarding contacting the local TPP helpdesk this is not required until you reach the end of this document. Please continue to the next step below.

Configure Extract Tables And Fields

  • Click on Setup

  • Click on Users & Policy

  • Click on Strategic Reporting Download Configurations

  • Strategic Reporting : Select Informatica (NACS CODE) from the drop-down box if there are more than one configured/available.

  • Click New to create a new extract report (Amend can be used to edit and existing report)

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If you click on Informatica Reporting the configured tables will be listed similar to below.

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Scheduling The Extract

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Note, As mentioned above, the TPP Gateway must be running during the reporting period, which is from 9pm to 10.30am This can vary depending on the extract job finish time.

Friday evenings are apparently special in terms of generating full extracts, it’s not always possible to create a new extract and have it run a full extract before the subsequent Friday however this requires more testing by development to be sure.

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Note, As long as the TPP Gateway is logged in, the scheduled report will begin automatically downloading at the scheduled time once TPP has activated the new organisation group.

Request That TPP Enabling The Organisation Group

The practice must email SystmOneSetup@tpp-uk.com and provide the following information:-

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Note, if there’s a problem with the extract please contact Informatica Support for further investigation

Running The Skyline Desktop Connector In Gateway Mode On The Gateway PC

Note

The user with Strategic Reporting access in TPP will also be granted Gateway access within Skyline. The user will be responsible for logging into Skyline on the Gateway PC and selecting the Practice Gateway Organisation off the list. When the Skyline Desktop Connector is in Gateway mode it’s responsible for uploading the daily extracted data from the C:\Programdata\Informatica\Data Extracts folder on the Gateway PC into Skyline. Please see TPP - Running The Skyline Desktop Connector In Gateway Mode On The Gateway PC

Note, the user can also log into the Skyline Desktop Connector on a different PC and select the standard practice organisation.

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