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 Support Contact Details

Informatica Support - (Practice NACS code is used for support purposes) Email : Support@ishealth.co.uk or Tele: 03303353110

Note: If you experience any problems whilst following the instructions bellow please contact Informatica Support and provide as much information as possible including your practice NACS code.

TPP SystmOne Support - Tele: 0113 205 0099 (NAT code is used for support purposes)

Strategic Reporting - Configuring The Skyline Extract

Configure A New Organisation Group

Note

Note: throughout the document you will see reference to NACS CODE - you must enter the PRACTICE NACS / ODS CODE E.G A12345

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Note, though you saw the message regarding contacting the local TPP helpdesk this is not required until you reach the end of this document. Please continue to the next step below.

Configure Extract Tables And Fields

  • Click on Setup

  • Click on Users & Policy

  • Click on Strategic Reporting Download Configurations

  • Strategic Reporting : Select Informatica (NACS CODE) from the drop-down box if there are more than one configured/available.

  • Click New to create a new extract report (Amend can be used to edit and existing report)

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If you click on Informatica Reporting the configured tables will be listed similar to below.

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Scheduling The Extract

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Note, As mentioned above, the TPP Gateway must be running during the reporting period, which is from 9pm to 10.30am This can vary depending on the extract job finish time.

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Note, As long as the TPP Gateway is logged in, the scheduled report will begin automatically downloading at the scheduled time once TPP has activated the new organisation group.

Request That TPP Enable The New Organisation Group

The practice must

  • Email SystmOneSetup@tpp-uk.com and CC Support@ishealth.co.uk

  • Provide the following information:-

    • Subject: Practice NACS CODE - Request for New Organisation to be enabled

    • Body of email:-

      • Practice NACS code

      • Name of the new Organisation Group : Informatica (NACS CODE)

      • Request that strategic reporting is enabled for the new Organisation group

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