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To activate your Skyline account please follow the instructions below.
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Note: The Skyline user activation should take no longer than 5 minutes to complete. |
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The following Internet browsers are supported in SKYLINE : Microsoft Edge and Chrome (NOT Internet Explorer). If you don't have Chrome or MS Edge available on your PC please contact your local IT and request that the browser is installed and set as default. |
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You will receive an email from Skyline, an example can be seen below:-
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Note: If the above email is not in your inbox please check your spam / junk folder in case this has been moved in error. The Skyline activation email will expire 28 days after the delivery date. |
An example of the Skyline activation email can be seen below:-
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Click on the login or paste the URL into you internet browser
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Note: If no data is available please ensure that the DSA has been activated in Emis Web |
Downloading the Desktop Connector
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Note: The Desktop Connector installation is linked to your individual Windows login profile on the PC and not all users. If you use different PCs within the practice you’ll need to install the Desktop Connector on each PC the first time you login. The reason for the installation being linked to a users profile rather than shared for all users is that no local admin rights are needed to install or upgrade the Desktop Connector. |
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Note: Once the Desktop Connector is installed this will automatically start in the system tray and a Skyline login box will open when you log into Windows |
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Installation of the Desktop Connector will take less than 10 seconds to run |
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NOTE: The first time you log into the Desktop Connector and call up a patient in SystmOne you MUST approve the Skyline mobile device |
To download click on Desktop Connector
The Setup.exe file will download into the downloads folder - click Save
Click on the Setup.exe to run the installation
A ‘Verifying Application’ box will open followed by the install box below
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Click on Install
The Desktop Connector will now download
Once the Desktop Connector has installed you’ll be presented with a Skyline Login box and can login using your credentials
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Note: You will also have a Skyline Desktop Connector icon on your desktop and a connector icon in the right hand system tray as shown below. The only time you’ll need to use the desktop icon is if you exit the connector in the system tray. |
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Note: If you click on the Desktop Connector icon on the desktop and this is already running in the system tray you’ll see the following box |
To login right click the connector icon in the system tray and click on login
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As mentioned above, the first time you log into the connector and open a patient in SystmOne you MUST approve the mobile device for patient data to be displayed. |
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Note: If you BLOCK the mobile device by accident you the device will need to be unblocked before a patient can be extracted in the cue card. |
Unblocking A Mobile Device
Click on Setup > Mobile Working & Integration >Device Manager
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Look under Blocked
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Right click the Skyline entry
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Selected Approve Device
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contact Informatica Support - support@ishealth.co.uk who will be able to assist you. |