Log in to Skyline
Resolved Issues
- Tracy Russell
Below is a list of known resolved Skyline issues
DATE IDENTIFIED | ISSUE / IMPACT risk | HOW IT HAPPENED How It’s generated / Workaround | When Resolved |
|---|---|---|---|
Aug 6, 2024 | The Health Check Due prompt on the Skyline Desktop Connector is persisting though a health check has been completed and the patient is no longer in the eligible list low | WORKAROUND Do not rely on the DTC prompts, please check eligible patients until the issue has been resolved | resolved 13/08/2024 |
Mar 1, 2024 | EMIS have raised a high incident - issues with EXA data as of the 1/3/2024. No new data in Skyline since the 29/2/2024. high | Emis updated their schema on the 29/2/204, this introduced extra Boolean columns in error NO WORKAROUND - no data available between the 1/3/2024 - 7/3/2024 Issue resolved on the evening of the 7/3/2024. Data has since been extracted, processed and analysed on the morning of the 8/3/2024 | resolved 8/3/2024 |
Feb 16, 2024 resolved | ERICA usage report has been temporarily disabled medium | ERICA usage report at practice level is impacting Skyline There is NO workaround - report will be re enabled again shortly | resolved 4/3/2024 |
Feb 1, 2024 resolved | Bury Health Checks - HbA1c <100 preventing staff completing the Health Check very low | The current threshold for the HbA1c result is 20-100 We will be lowering the threshold in the next release. Workaround to complete the Health Check
| resolved 26/2/2024 |
Jun 9, 2023 resolved | Sharing data cross practices VERY LOW | In testing we have identified a highly unlikely, but possible, condition where data might be shared inappropriately. For the condition to be a possibility, you need to meet both scenarios below:-
Note, if you meet just criteria 1, this is NOT an issue as you’ll be using your own Windows login. The use of generic logins is not compatible with Cyber Essentials or Data Security and Protection Toolkit accreditations so is considered highly unlikely to happen. | Resolved 29/1/2024 |
Nov 28, 2023 | Unable to post Health Checks or ERICA data into Emis Web high | When click on SAVE an error is generated This has been been referred to Emis - certificate error. Workaround has been applied to Skyline so practices can continue adding data whist Emis and Informatica continue investigating | Temporary workaround applied to Skyline by Informatica until a permanent fix is sorted |
Oct 13, 2023 resolved | Health Checks generated in this HC year with a QRISK of 20> is showing the patient as ineligible in error Medium | We’re aware that Health Checks run in this Health Checks year are counting patients with a QRISK of 20> as ineligible for payment. Public Health have been advised however this view will be fixed shortly.
| resolved 25/10/2023 |
Aug 17, 2023 resolved | Family History of CVD and Family History of Diabetes questions are not always being populated in the health check template. medium | If there’s a Family History of CVD or Diabetes code on the patients record and it’s older than 2 months, the box will be displayed. If there’s no code for FH of CVD or Diabetes, the box is not being displayed. WORKAROUND Open the QRISK calculator and answer the FH of CVD question. For FH of Diabetes, the code would need to be added manually into the patients record. | RESOLVED 24/8/2023 |
Jul 19, 2023 resolved | The QRISK scores produced by a Health Check when the QRISK calculator is not opened does not consider a patient's postcode. medium | The QRISK score is auto calculated once sufficient data has been entered. Unless the QRISK calculator is opened within the Health Check template, the postcode isn’t taking into consideration when calculating the score. Note, the lack of postcode in the calculation doesn’t aways impact the score. WORKAROUND To be sure that the postcode is always calculated within the score you need to open the QRISK calculator and click on Calculate before saving the Health Check SNOMED codes. Note, if the smoking status has also been changed during the Health Check, please reselect this in the QRISK calculator as per the workaround below | RESOLVED 24/8/2023 |
Jul 4, 2023 resolved | Within the ERICA Cohorts, severity column is showing incorrect risk wording however the actual risk is correct. LOW | The risk is set to low as the ERICA study doesn’t use dashboards and cohorts, just the calculators on the DTC which are correct. There is no workaround as this is a display issue in Skyline. Risk Scoring
| resolved 20/7/2023 |
Jun 20, 2023 RESOLVED | Newly added clinical data not being processed in Skyline as of the 12/6/2023. The impact is that any data added into your clinical system after the 12/6/2023 will not be reflected in Skyline. Note, this does not affect your clinical system data. Data added after the 12/6/2023 will not be prepopulated in the Health Check template or Risk calculator high | The analysis has been failing to fully analyse data uploaded into Skyline after the 12/6/2023.
| RESOLVED 23/6/2023 All data has been fully analysed |
Jun 5, 2023 RESOLVED | Health Check Template - email printing on the plan instead of the clinicians name low | Informatica are aware of an issue which only applies the first time your Skyline account is activated and a new password is set. The impact is the users email address prints at the end of the Health Check plan instead of the name. We’re already on it and have a workaround script fix which we’re running several times a day to correct the Skyline user name. Unfortunately there’s still a minimal risk that if you activate your Skyline account and complete a Health Check straight away, we may not have had time to run the script before you finish the Health Check. WORKAROUND Until the permanent fix has been deployed please check the end of the plan and ensure this has a name and not an email address. If your email address is printed on the plan, you may want to cross this out. | RESOLVED 27/6/2023 |
Jun 12, 2023 RESOLVED | Health Check Template - manually ticking ‘Blood Pressure Treatment’ in the QRISK Calculator is adding the wrong code, all other manual edits work as expected Very Low | We’re aware that most clinical staff don’t make changes to the QRISK calculator within the Health Check template as this is automatically calculated; however we want to make you aware of a bug we’ve identified IF you manually edit the QRISK score within the Health Check. During the Health Check, If you open the QRISK Calculator in the template, and ticking the symptom 'Blood Pressure Treatment', the code for 'Atrial fibrillation' is added to the coding tab in error. Please note, other symptoms are fine. WORKAROUND If you manually edit the QRISK Calculator and tick ‘Blood Pressure Treatment’, this will calculate the risk correctly BUT before adding the codes you MUST deselect Atrial fibrillation (49436004). You will then need to manually add Hypertension (38341003) into the patients clinical record. Note, this is not the case when using the Calculator from the Skyline Desktop Connector. | RESOLVED 27/6/2023 |
May 10, 2023 resolved | Health Check Completed tick box displayed when an alcohol unit of 0 auto populated low | If a 2nd Health Checks is run and 0 alcohol units is auto populated, the Health Check Completed box is not generated to tick, clicking on Finish says Health Check complete WORKAROUND The Health Check Completed code will need to be manually added on the date the Health Check was completed | Resolved 30/5/2023 |
Skyline is designed and developed by Informatica