Within Skyline a clinician can hide / unhide cues for patients if they feel there’s a valid reason.
Note, the hide ques will only apply to the individual clinician setting this on their login and NOT at practice level; other clinicians will continue to see the cues unless they also hide these.
How To Hide Cues
Log in the Skyline Desktop connector
If the Desktop connector is hidden
Click on the ^ (hidden icons) in the bottom right system tray
Right click the Skyline icon
Click login and log into Skyline (if login is greyed out you’re already logged in)
Open the patient in the clinical system - if a patient has cues the Desktop Connector will pop up
Click on Ignore next to the cue to hide
Click on the dropdown under reason - select a reason
Add a comment
Click Submit
The cue will now be hidden for the patient
How To Unhide Cues
Log in the Skyline Desktop connector
Open the patient in the clinical system - if a patient has cues the Desktop Connector will pop up
If the patient has no cues or they are hidden:-
Click on the ^ (hidden icons) in the bottom right Windows system tray
Right click the Skyline icon
Click on show cues - the Desktop Connector will pop up
Tick the box Show Ignored Cues
Click on Show next to the cue to restore
Click on the dropdown under reason - select a reason
Add a comment
Click Submit
The cue will now be displayed for the patient