Informatica Help Centre
  1. Informatica Help Centre
  2. Customer Support Desk

Customer Support Desk

For individuals to feedback or request specific individual support. You may need to create an account.

Skyline

  • Skyline Customer Request

    Simple form for Customer Requests

  • Skyline Full HC Customer Feedback

    Feedback on fully functioning (HC+ replacement) HC Form Functionality

  • Skyline Basic HC Customer Feedback

    Feedback on basic HC Form Functionality

  • Skyline User Deactivation Request

    Request to Deactivate a Skyline User

  • Skyline User Request

    Request to Add a Skyline User

  • Skyline Usability Feedback

  • User Test Reporting

    Feedback on Tests conducted

  • Skyline Generic Feedback

    Simple descriptive feedback for bugs, ideas or suggested improvements

Powered by Jira Service Management
{"xsrfToken":"2b83d6654afb70b24574ce26230bd7f2b3fa0067_lout","branding":{"id":"6","key":"csd","name":"Customer Support Desk","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#007a73","headerLinkHoverBGColor":"#007a73","headerBadgeColor":"#007a73"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/53668d6e-7d35-4358-bc9b-b1bd5b4459ed/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDBlZTVhNC02ZDZkLTQwMTItODM4Zi0yYzhmZDAyNDdiOGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUzNjY4ZDZlLTdkMzUtNDM1OC1iYzliLWIxYmQ1YjQ0NTllZCI6WyJyZWFkIl19LCJleHAiOjE3NTA2OTkzNDksIm5iZiI6MTc1MDY5ODc0OX0.fB5XabM4O3-MHf7bQfuayw_TT9W3VhpEzzeUy5hQlTc&client=3d0ee5a4-6d6d-4012-838f-2c8fd0247b8e&mode=fit","logoId":"53668d6e-7d35-4358-bc9b-b1bd5b4459ed","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Informatica Help Centre","sharedPortalName":"Informatica Help Centre","userInitialAnnouncementHeader":"Help Desk Live","userInitialAnnouncementMessageWiki":"<p>New helpdesk is live hope you like it.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Informatica Help Centre","sharedPortalName":"Informatica Help Centre","announcementHeader":"Help Desk Live","announcementMessage":"New helpdesk is live hope you like it.","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Informatica Help Centre","sharedPortalName":"Informatica Help Centre","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#0074e0","helpCenterTitleColor":"#0078b4","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a06160db-3aae-498a-9b70-f04e2eca611d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDBlZTVhNC02ZDZkLTQwMTItODM4Zi0yYzhmZDAyNDdiOGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEwNjE2MGRiLTNhYWUtNDk4YS05YjcwLWYwNGUyZWNhNjExZCI6WyJyZWFkIl19LCJleHAiOjE3NTA2OTkzNDksIm5iZiI6MTc1MDY5ODc0OX0.Gt6NcvviiuSafxrYT50BkCeJeTu54bLnsozqrZU_SMs&client=3d0ee5a4-6d6d-4012-838f-2c8fd0247b8e&height=300&mode=fit","bannerMediaApiFileId":"a06160db-3aae-498a-9b70-f04e2eca611d","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"csd","projectId":10028,"serviceDeskId":6,"name":"Customer Support Desk","description":"<p>For individuals to feedback or request specific individual support. You may need to create an account.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"123","name":"Data Deletion Request","descriptionHtml":"","callToAction":"Data Deletion Request","introHtml":"<p>A request to delete data on you held on our systems</p>","icon":10458,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[32],"key":""},{"id":"138","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"<p>Any other feedback goes here</p>","icon":10458,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[38],"key":""},{"id":"158","name":"Skyline Basic HC Customer Feedback","descriptionHtml":"","callToAction":"Skyline Basic HC Customer Feedback","introHtml":"<p>Feedback on basic HC Form Functionality</p>","icon":10501,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10501","groups":[39],"key":""},{"id":"181","name":"Skyline Customer Request","descriptionHtml":"","callToAction":"Skyline Customer Request","introHtml":"<p>Simple form for Customer Requests</p>","icon":10590,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[39],"key":""},{"id":"159","name":"Skyline Full HC Customer Feedback","descriptionHtml":"","callToAction":"Skyline Full HC Customer Feedback","introHtml":"<p>Feedback on fully functioning (HC+ replacement) HC Form Functionality</p>","icon":10501,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10501","groups":[39],"key":""},{"id":"160","name":"Skyline Generic Feedback","descriptionHtml":"","callToAction":"Skyline Generic Feedback","introHtml":"<p>Simple descriptive feedback for bugs, ideas or suggested improvements</p>","icon":10476,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[39],"key":""},{"id":"142","name":"Skyline Usability Feedback","descriptionHtml":"<p><a href=\"https://ishealth.atlassian.net/wiki/spaces/CSD1/pages/2458615832/Skyline+Usability+Feedback\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guidance Documentation</a></p>","callToAction":"Skyline Usability Feedback","introHtml":"","icon":10501,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10501","groups":[39],"key":""},{"id":"153","name":"Skyline User Deactivation Request","descriptionHtml":"","callToAction":"Skyline User Deactivation Request","introHtml":"<p>Request to Deactivate a Skyline User</p>","icon":10494,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[39],"key":""},{"id":"143","name":"Skyline User Request","descriptionHtml":"","callToAction":"Skyline User Request","introHtml":"<p>Request to Add a Skyline User</p>","icon":10494,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[39],"key":""},{"id":"161","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"<p>Any feedback you have or support requests you wish to raise do it here</p>","icon":10476,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[38],"key":""},{"id":"96","name":"Training Feedback","descriptionHtml":"","callToAction":"Training Feedback","introHtml":"<p>Provide feedback on training you have received</p>","icon":10458,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[23,38],"key":""},{"id":"141","name":"User Test Reporting","descriptionHtml":"<p><a href=\"https://ishealth.atlassian.net/wiki/spaces/CSD1/pages/2458419213/Skyline+Pilot+Evaluation+Tests\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guidance Documentation</a></p>","callToAction":"User Test Reporting","introHtml":"<p>Feedback on Tests conducted</p>","icon":10490,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[39],"key":""},{"id":"97","name":"Internal Feedback","descriptionHtml":"","callToAction":"Internal Feedback","introHtml":"","icon":10458,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"140","name":"Skyline Feedback","descriptionHtml":"<p><a href=\"https://ishealth.atlassian.net/wiki/spaces/CSD1/pages/2458419213/Skyline+Pilot+Evaluation\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guidance Document</a></p>","callToAction":"Skyline Feedback","introHtml":"<p>Feedback on initial Skyline installation and use.</p>","icon":10490,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[],"key":""}],"reqGroups":[{"id":23,"name":"Training"},{"id":32,"name":"GDPR and Data Protection"},{"id":38,"name":"Feedback"},{"id":39,"name":"Skyline"}],"orderMapping":{"32":[123],"24":[97],"39":[181,159,158,153,143,142,141,160],"38":[161,138,96],"23":[96]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2ff7669d-8d93-39f3-9081-928b8b8366ed","appLinkName":"System Confluence","appLinkUrl":"https://ishealth.atlassian.net/wiki","spaceKey":"CSD1","spaceName":"Customer Support Desk","spaceUrl":"https://ishealth.atlassian.net/wiki/spaces/CSD1","isServer":false},"labels":[],"projectKey":"CSD","serviceDeskId":6,"kbLinkDomainURLs":["https://ishealth.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDBlZTVhNC02ZDZkLTQwMTItODM4Zi0yYzhmZDAyNDdiOGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA2OTk5NDksIm5iZiI6MTc1MDY5ODc0OX0.Uno8_bNk0Jfzb7IDagl1HkONV8NMihlgFKV67ulDxcA","targetCollection":"upload-project-10028","endpointUrl":"https://api.media.atlassian.com","clientId":"3d0ee5a4-6d6d-4012-838f-2c8fd0247b8e","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Informatica Help Centre","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://ishealth.atlassian.net/wiki","kbLinkDomainURLs":["https://ishealth.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ishealth","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"2b83d6654afb70b24574ce26230bd7f2b3fa0067_lout","baseUrl":"https://ishealth.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://ishealth.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"3d0ee5a4-6d6d-4012-838f-2c8fd0247b8e","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b86eaf19ecb44dbb9628b68a75124393","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}