{"xsrfToken":"afefd5a407c38e883756ecb333a8111d1ce726c4_lout","branding":{"id":"6","key":"csd","name":"Customer Support Desk","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#007a73","headerLinkHoverBGColor":"#007a73","headerBadgeColor":"#007a73"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/53668d6e-7d35-4358-bc9b-b1bd5b4459ed/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDBlZTVhNC02ZDZkLTQwMTItODM4Zi0yYzhmZDAyNDdiOGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUzNjY4ZDZlLTdkMzUtNDM1OC1iYzliLWIxYmQ1YjQ0NTllZCI6WyJyZWFkIl19LCJleHAiOjE3MzQ4MDA3MTUsIm5iZiI6MTczNDgwMDExNX0.gEkrpJGjVi4ri--LjM_3bPyDp8G9XlQO9s8Ih9BZBuI&client=3d0ee5a4-6d6d-4012-838f-2c8fd0247b8e&mode=fit","logoId":"53668d6e-7d35-4358-bc9b-b1bd5b4459ed","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Informatica Help Centre","sharedPortalName":"Informatica Help Centre","userInitialAnnouncementHeader":"Help Desk Live","userInitialAnnouncementMessageWiki":"<p>New helpdesk is live hope you like it.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Informatica Help Centre","sharedPortalName":"Informatica Help Centre","announcementHeader":"Help Desk Live","announcementMessage":"New helpdesk is live hope you like it.","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Informatica Help Centre","sharedPortalName":"Informatica Help Centre","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#0074e0","helpCenterTitleColor":"#0078b4","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a06160db-3aae-498a-9b70-f04e2eca611d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDBlZTVhNC02ZDZkLTQwMTItODM4Zi0yYzhmZDAyNDdiOGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEwNjE2MGRiLTNhYWUtNDk4YS05YjcwLWYwNGUyZWNhNjExZCI6WyJyZWFkIl19LCJleHAiOjE3MzQ4MDA3MTUsIm5iZiI6MTczNDgwMDExNX0.zfdW6kqp0RaTgOqE7g-UnrpmFZ5Ce06ePZTp6a0AriQ&client=3d0ee5a4-6d6d-4012-838f-2c8fd0247b8e&height=300&mode=fit","bannerMediaApiFileId":"a06160db-3aae-498a-9b70-f04e2eca611d","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"csd","projectId":10028,"serviceDeskId":6,"name":"Customer Support Desk","description":"<p>For individuals to feedback or request specific individual support. You may need to create an account.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":false,"reqTypes":[{"id":"123","name":"Data Deletion Request","descriptionHtml":"","callToAction":"Data Deletion Request","introHtml":"<p>A request to delete data on you held on our systems</p>","icon":10458,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[32],"key":""},{"id":"138","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"<p>Any other feedback goes here</p>","icon":10458,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[38],"key":""},{"id":"158","name":"Skyline Basic HC Customer Feedback","descriptionHtml":"","callToAction":"Skyline Basic HC Customer Feedback","introHtml":"<p>Feedback on basic HC Form Functionality</p>","icon":10501,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10501","groups":[39],"key":""},{"id":"181","name":"Skyline Customer Request","descriptionHtml":"","callToAction":"Skyline Customer Request","introHtml":"<p>Simple form for Customer Requests</p>","icon":10590,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[39],"key":""},{"id":"159","name":"Skyline Full HC Customer Feedback","descriptionHtml":"","callToAction":"Skyline Full HC Customer Feedback","introHtml":"<p>Feedback on fully functioning (HC+ replacement) HC Form Functionality</p>","icon":10501,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10501","groups":[39],"key":""},{"id":"160","name":"Skyline Generic Feedback","descriptionHtml":"","callToAction":"Skyline Generic Feedback","introHtml":"<p>Simple descriptive feedback for bugs, ideas or suggested improvements</p>","icon":10476,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[39],"key":""},{"id":"142","name":"Skyline Usability Feedback","descriptionHtml":"<p><a href=\"https://ishealth.atlassian.net/wiki/spaces/CSD1/pages/2458615832/Skyline+Usability+Feedback\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guidance Documentation</a></p>","callToAction":"Skyline Usability Feedback","introHtml":"","icon":10501,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10501","groups":[39],"key":""},{"id":"153","name":"Skyline User Deactivation Request","descriptionHtml":"","callToAction":"Skyline User Deactivation Request","introHtml":"<p>Request to Deactivate a Skyline User</p>","icon":10494,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[39],"key":""},{"id":"143","name":"Skyline User Request","descriptionHtml":"","callToAction":"Skyline User Request","introHtml":"<p>Request to Add a Skyline User</p>","icon":10494,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[39],"key":""},{"id":"161","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"<p>Any feedback you have or support requests you wish to raise do it here</p>","icon":10476,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[38],"key":""},{"id":"96","name":"Training Feedback","descriptionHtml":"","callToAction":"Training Feedback","introHtml":"<p>Provide feedback on training you have received</p>","icon":10458,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[23,38],"key":""},{"id":"141","name":"User Test Reporting","descriptionHtml":"<p><a href=\"https://ishealth.atlassian.net/wiki/spaces/CSD1/pages/2458419213/Skyline+Pilot+Evaluation+Tests\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guidance Documentation</a></p>","callToAction":"User Test Reporting","introHtml":"<p>Feedback on Tests conducted</p>","icon":10490,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[39],"key":""},{"id":"97","name":"Internal Feedback","descriptionHtml":"","callToAction":"Internal Feedback","introHtml":"","icon":10458,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"140","name":"Skyline Feedback","descriptionHtml":"<p><a href=\"https://ishealth.atlassian.net/wiki/spaces/CSD1/pages/2458419213/Skyline+Pilot+Evaluation\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Guidance Document</a></p>","callToAction":"Skyline Feedback","introHtml":"<p>Feedback on initial Skyline installation and use.</p>","icon":10490,"iconUrl":"https://ishealth.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[],"key":""}],"reqGroups":[{"id":23,"name":"Training"},{"id":32,"name":"GDPR and Data Protection"},{"id":38,"name":"Feedback"},{"id":39,"name":"Skyline"}],"orderMapping":{"32":[123],"24":[97],"39":[181,159,158,153,143,142,141,160],"38":[161,138,96],"23":[96]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2ff7669d-8d93-39f3-9081-928b8b8366ed","appLinkName":"System Confluence","appLinkUrl":"https://ishealth.atlassian.net/wiki","spaceKey":"CSD1","spaceName":"Customer Support Desk","spaceUrl":"https://ishealth.atlassian.net/wiki/spaces/CSD1","isServer":false},"labels":[],"projectKey":"CSD","serviceDeskId":6,"kbLinkDomainURLs":["https://ishealth.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDBlZTVhNC02ZDZkLTQwMTItODM4Zi0yYzhmZDAyNDdiOGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ4MDEzMTUsIm5iZiI6MTczNDgwMDExNX0.Fl2l86Yrc0MMT_WREeGIr9SUyU_NYNsH-Fa4EsMGj54","targetCollection":"upload-project-10028","endpointUrl":"https://api.media.atlassian.com","clientId":"3d0ee5a4-6d6d-4012-838f-2c8fd0247b8e","tokenDurationInMins":20}},"sharedPortal":{"name":"Informatica Help Centre","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://ishealth.atlassian.net/wiki","kbLinkDomainURLs":["https://ishealth.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=ishealth","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"afefd5a407c38e883756ecb333a8111d1ce726c4_lout","baseUrl":"https://ishealth.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://ishealth.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"3d0ee5a4-6d6d-4012-838f-2c8fd0247b8e","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"8180047aa3744b62a757a4bf489c2fd0","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}