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It is the practice's responsibility to make sure that you have a generic email address which is able to send SMS texts, if you’re not sure please check with your local IT prior to enabling appointment reminders. |
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Repeat the above for each type which you DO NOT want SMS reminders to be sent
Configuring the
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SMS Gateway and Email to send the SMS texts
SMS Gateway Provider | SMS Texts | Cancellations (reply to text) |
SMS over NHS Mailbox (and other SMS |
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over email services) | Sends Texts | Unable to process reply to text cancellations |
MJOG API | Sends Texts | Processes cancellations |
Firetext | Sends Texts | Processes cancellations |
Esendex | Sends Texts | Processes cancellations |
X24 | Sends Texts | Unable to process reply to text cancellations |
Click on Settings (left hand side)
Click on Communication Settings (right hand side)
On the SMS Gateway tab - configuring the SMS gateway provider
If NHS email - add the email address in the sender field (address able to send SMS texts) If MJOG - mailbox - This option uses an nhs.net mailbox to send SMS texts
SMS Gateway Provider should be set to SMS via email
Domain should be set to NHS (this forwards the text to the mailbox)
NOTE: The SMTP Service tab must be configured below for the text to send as an email
Other mailbox - This option uses a 3rd party mailbox to send SMS texts
SMS Gateway Provider should be set to SMS via email
Domain should be set to Other
Add the SMTP SMS server address (this forwards the text to the mailbox)
NOTE: The SMTP Service tab must be configured below for the text to send as an email
MJOG - This option uses the MJOG API to send SMS texts and process cancellations
Click on the down arrow next to SMS Via Mail and select MJOG API
Click onto the MJOG API tab and enter the account token (provided Provided by MJOG)
Add the mobile number to be displayed on the text. NOTE: if this is blank the text will be set to ‘NHS No Reply’
Tick ‘send confirmation SMS when appointment cancelled by SMS reply’ if required
Firetext - This option uses the Firetext API to send SMS texts and process cancellations
Click on the down arrow next to SMS Via Mail and select Firetext API
Click onto the Firetext API tab and enter the API key (Provided by Firetext)
Add the mobile number to be displayed on the text. NOTE: if this is blank the text will be set to ‘NHS No Reply’
Tick ‘send confirmation SMS when appointment cancelled by SMS reply’ if required
Esendex - This option uses the Esendex account to send SMS texts and process cancellations
Click on the down arrow next to SMS Via Mail and select Essendex
Click on the Essendex Esendex tab and enter the account details (provided by Esendex)
X24 - This option uses the X24 API to send SMS texts
Click on the down arrow next to SMS Via Mail and select X24
Click on the X24 tab and enter the account details (provided by X24)
SMTP Service tab - configuring the email address (NHS, GMAIL, CUSTOM)
NHS mailbox
Select NHS from the SMTP Service drop down box
Username - type in the email address
Password - type in the password of the email address
Click on Test Email to send a test email to your email address
Click on OK
Testing the SMS messages are now sending OK
Click on Communication Settings (right hand side)
Click on the SMS Via Email tab
- On the SMS Gateway tab click
GMAIL mailbox
Select GMAIL from the SMTP Service drop down box
Username - type in the email address
Password - type in the password of the email address
Click on Test Email to send a test email to your email address
Click on OK
CUSTOM mailbox
Select CUSTOM from the SMTP Service drop down box
Username - type in the email address
Password - type in the password of the email address
SMTP Service Configuration - (information provided by your local IT)
Click on Test Email to send a test email to your email address
Click on OK
Test SMS texts are sending OK
Click on the SMS Gateway tab
Click on Test SMS (bottom right)
Type in
a valid mobile number
Click on send
Sent message will confirm that the configuration is correct
NOTE: You should receive a no reply text message (may be a delay)
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Note: if an error is generated it’s possible the SMS account has not been configured correctly. Please check all steps have been followed in the ‘configuring the email account’ above. |
User configurable prompt to collect a patient's contact number
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