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Escalation level

Who To Contact

When To Contact

1st Level Escalation

Tracy Russell

Customer Support Manager

Email: Tracy.Russell@ishealth.co.uk

Tele: 03303356432

1st Level Escalation

If you are concerned that your issue is not being progressed in a satisfactory manner please request this is escalated to the Customer Support Manager who will assist you and, if necessary provide a plan to resolve your
issue.

2nd Level Escalation

Tim Foster

Head Of Operations (One Clanwilliam UK)

Email: Tim.Foster@clanwilliam.co.uk

Tele:

2nd Level Escalation

If the Customer Support Manager is unable to help you, or you are not happy with the resolution, you can contact
our Head Of Operations.

3rd Level Escalation

Stuart Van Rooyen

Managing Director (Clanwilliam UK) (One Clanwilliam)

Email: stuart.vanrooyen@clanwilliam.co.uk

Tele:

3rd Level Escalation

In the final instance you can contact our director to resolve your issue.