Page Comparison

Configuring Types

For those appointment types which you DO NOT want SMS reminders to be sent (EG telephone, triage etc)

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Repeat the above for each type which you DO NOT want SMS reminders to be sent

Configuring the

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SMS Gateway and Email to send the SMS texts

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• Click on Settings (left hand side)

• Click on Communication Settings (right hand side)

• On the SMS Gateway tab - configuring the SMS gateway provider

  • If NHS email - add the email address in the sender field (address able to send SMS texts) If MJOG - mailbox - This option uses an nhs.net mailbox to send SMS texts 

    • SMS Gateway Provider should be set to SMS via email 

    • Domain should be set to NHS  (this forwards the text to the mailbox)

    • NOTE: The SMTP Service tab must be configured below for the text to send as an email 

  • Other mailbox - This option uses a 3rd party mailbox to send SMS texts 

    • SMS Gateway Provider should be set to SMS via email 

    • Domain should be set to Other

    • Add the SMTP SMS server address (this forwards the text to the mailbox)

    • NOTE: The SMTP Service tab must be configured below for the text to send as an email

  • MJOG - This option uses the MJOG API to send SMS texts and process cancellations

    • Click on the down arrow next to SMS Via Mail and select MJOG API

    • Click onto the MJOG API tab and enter the account token (provided by MJOG)

    If Essendex -

    • Provided by MJOG)

    • Add the mobile number to be displayed on the text. NOTE: if this is blank the text will be set to ‘NHS No Reply’ 

    • Tick  ‘send confirmation SMS when appointment cancelled by SMS reply’ if required 

  • Firetext - This option uses the Firetext API to send SMS texts and process cancellations

    • Click on the down arrow next to SMS Via Mail and select Firetext API

    • Click onto the Firetext API tab and enter the API key (Provided by Firetext)

    • Add the mobile number to be displayed on the text. NOTE: if this is blank the text will be set to ‘NHS No Reply’ 

    • Tick  ‘send confirmation SMS when appointment cancelled by SMS reply’ if required 

  • Esendex - This option uses the Esendex account to send SMS texts and process cancellations

    • Click on the down arrow next to SMS Via Mail and select Essendex

    • Click on the Essendex Esendex tab and enter the account details (provided by Esendex)

  • X24 - This option uses the X24 API to send SMS texts

    • Click on the down arrow next to SMS Via Mail and select X24

    • Click on the X24 tab and enter the account details (provided by X24)

• SMTP Service tab - configuring the email address (NHS, GMAIL, CUSTOM)

  • NHS mailbox

    • Select NHS from the SMTP Service drop down box

    • Username - type in the email address

    • Password - type in the password of the email address

    • Click on Test Email to send a test email to your email address

    • Click on OK

Testing the SMS messages are now sending OK

• Click on Communication Settings (right hand side)

• Click on the SMS Via Email tab

• On the SMS Gateway tab click

  • GMAIL mailbox

    • Select GMAIL from the SMTP Service drop down box

    • Username - type in the email address

    • Password - type in the password of the email address

    • Click on Test Email to send a test email to your email address

    • Click on OK

  • CUSTOM mailbox

    • Select CUSTOM from the SMTP Service drop down box

    • Username - type in the email address

    • Password - type in the password of the email address

    • SMTP Service Configuration - (information provided by your local IT) 

    • Click on Test Email to send a test email to your email address

    • Click on OK

Test SMS texts are sending OK

• Click on the SMS Gateway tab 

  • Click on Test SMS (bottom right)

  • Type in

  your

  • a valid mobile number

  • Click on send

  • Sent message will confirm that the configuration is correct

NOTE: You should receive a no reply text message (may be a delay)

User configurable prompt to collect a patient's contact number

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