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It is If you’re using a mailbox to send SMS texts it’s the practice's responsibility to make sure that you have a generic email address which is able the generic mailbox has been configured to send SMS texts, ; if you’re not sure please check with your local IT prior to enabling appointment remindersconfiguring SMS texts. |
Configuring Types
For those appointment types which you DO NOT want SMS reminders to be sent (EG telephone, triage etc)
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SMS Gateway Provider | SMS Texts | Cancellations (reply to text) |
SMS over NHS Mailbox (and other SMS over email services) | Sends Texts | Unable to process reply to text cancellations |
MJOG API | Sends Texts | Processes cancellations |
Firetext | Sends Texts | Processes cancellations |
Esendex | Sends Texts | Processes cancellations |
X24 | Sends Texts | Unable to process reply to text cancellations |
Click on Settings (left hand side)
Click on Communication Settings (right hand side)
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