Querying The Amount Of Health Checks Completed

This document is to assist you should you believe you’ve completed more Health Checks than those reported in Skyline

Check Ineligible Health Checks Completed

• Look in the Ineligible cohort

  • Are patients listed in here which you’re counting in Emis but are ineligible?

Comparing patients In Emis To Skyline (investigation)

Informatica support can check patients eligibility and the reason why not listed as Health Check Complete, however we would need to know their NHS number for investigation.

• Within the Health Check Activity This Year cohort

  • Click on Filter

• Depending on what column you’re filtering on type the matching text. An example below is filtering on Health Checks completed Q1 - note the text says Health Check Done Q1

• Click on Apply

All eligible patients with a Health Check Completed SNOMED code added in on their notes during Q1 will be listed

• Compare this list with the list from your clinical system and note the difference

• Are the different patients still listed in the Patient To Be Invited cohort?

  • YES - check their clinical record for a Health Check Completed SNOMED code

  • NO - Check if they’re in the Ineligible cohort

• Are the different patients listed in the High Risk Review cohort (Bury practice only)?

  • YES - follow Bury High Risk Reviews to add the High Risk Review Done code on the patients notes

  • NO - should they be in the High Risk Review cohort?

    • YES - check they have a high risk register code and High Risk Review Done code on their notes - Bury High Risk Reviews

Submitting A Patients NHS Number For Investigation

If you’ve completed the above checks but still feel that the amount of Health checks completed is incorrect, we’re happy to check several patients however we will need to know their NHS number.

• Please email support@ishealth.co.uk or click on Emil Support within Skyline

  • Include information as to what you’re questioning

  • Include example NHS Numbers (MAX 3 - DO NOT INCLUDE PATIENT NAMES)