The Skyline Desktop Connector is needed for Skyline to interact directly with your clinical system. Once installed, the Desktop Connector will remain hidden in the right hand system tray, under hidden icons, unless an action is needed. You can always maximise the Skyline by right clicking the icon under the hidden icons and select ‘show cues’.
Downloading And Installing The Desktop Connector
Note: The Desktop Connector installation is linked to your individual Windows login profile on the PC and not all users. If you use different PCs within the practice you’ll need to install the Desktop Connector on each PC the first time you login. The reason for the installation being linked to a users profile rather than shared for all users is that no local admin rights are needed to install or upgrade the Desktop Connector.
Note: Though the Desktop Connector is running in the system tray you still need to log into Skyline. If you right click the Skyline icon in the hidden icons you can check the login status or maximise the cue card if this is hidden. The Skyline login box will also open when you first log into Windows.
Installation of the Skyline Desktop Connector will take less than 1 minute to run
NOTE: TPP SystmOne ONLY - The first time you log into the Desktop Connector and call up a patient in SystmOne you MUST approve the Skyline mobile device
To download click on Desktop Connector
Note: If the desktop connector fails to download please click on https://936199753613-skyline-shim.s3.eu-west-2.amazonaws.com/Skyline.Shim.application
The Setup.exe file will download into the downloads folder - click Save
Click on the Setup.exe to run the installation
A ‘Verifying Application’ box will open followed by the install box below
Click on Install
The Desktop Connector will now download
Once the Desktop Connector has installed you’ll be presented with a Skyline Login box and can login using your credentials
TPP SystmOne ONLY
Note: As mentioned above, the first time you log into the Desktop Connector with SysmOne open you MUST approve the Skyline mobile device. You may need to click onto SystmOne to see the mobile device approval box for actioning.
Note: If you BLOCK the mobile device by accident the device will need to be unblocked before a patient can be extracted in the cue card.
TPP - Unblocking A Mobile Device
Click on Setup > Mobile Working & Integration >Device Manager
Look under Blocked
Right click the Skyline entry
Click on Approve Device
Click Yes
Useful Desktop Connector Information
Note: If the desktop connector fails to download please click on https://936199753613-skyline-shim.s3.eu-west-2.amazonaws.com/Skyline.Shim.application
Note: You will have a Skyline Desktop Connector icon on your desktop and a connector icon in the right hand system tray as shown below. The desktop connector will automatically start when your PC boots up. The only time you’ll need to use the desktop icon is if you exit the connector in the system tray.
Note: If you click on the Desktop Connector icon on the desktop and this is already running in the system tray you’ll see the following box
To login right click the connector icon in the system tray and click on login
You can open Skyline in a web browser off the cue card - click on Open Browser Application
