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Enable a User in Skyline and download Desktop Connector

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Enabling Yourself in Skyline

Note: The Skyline user activation and Desktop Connector installation should take no longer than 5 minutes to complete.

The following Internet browsers are supported in SKYLINE : Microsoft Edge and Chrome (NOT Internet Explorer). If you don't have Chrome or MS Edge available on your PC please contact your local IT and request that the browser is installed and set as default.

Note: If the above email is not in your inbox please check your spam / junk folder in case this has been moved in error. The Skyline activation email will expire 28 days after the delivery date.

  • An example of the Skyline activation email can be seen below:-

  • Click on the login or paste the URL into you internet browser

  • Type in your username, this will be your email address (username is also displayed within the email)

Note: the email address MUST be in lowercase

  • Type in the temporary password given in the email - you will be asked to change your password. Enter and confirm your new password (minimum 6 characters - this must include uppercase, lowercase, at least 1 number and a special character)

  • Login into Skyline with your email address and new password

Note: If no data is available please ensure that the DSA has been activated in Emis Web

Downloading the Desktop Connector

Note: The Desktop Connector installation is linked to your individual Windows login profile on the PC and not all users. If you use different PCs within the practice you’ll need to install the Desktop Connector on each PC the first time you login. The reason for the installation being linked to a users profile rather than shared for all users is that no local admin rights are needed to install or upgrade the Desktop Connector.

Note: Once the Desktop Connector is installed this will automatically start in the system tray and a Skyline login box will open when you log into Windows

Installation of the Desktop Connector will take less than 10 seconds to run

NOTE: TPP SystmOne ONLY - The first time you log into the Desktop Connector and call up a patient in SystmOne you MUST approve the Skyline mobile device

Note: If the desktop connector fails to download please click on https://936199753613-skyline-shim.s3.eu-west-2.amazonaws.com/Skyline.Shim.application

  • The Setup.exe file will download into the downloads folder - click Save

  • Click on the Setup.exe to run the installation

  • A ‘Verifying Application’ box will open followed by the install box below

  • Click on Install

  • The Desktop Connector will now download

  • Once the Desktop Connector has installed you’ll be presented with a Skyline Login box and can login using your credentials

TPP SystmOne ONLY

Note: As mentioned above, the first time you log into the Desktop Connector with SysmOne open you MUST approve the Skyline mobile device. You may need to click onto SystmOne to see the mobile device approval box for actioning.

Note: If you BLOCK the mobile device by accident the device will need to be unblocked before a patient can be extracted in the cue card.

TPP - Unblocking A Mobile Device

  • Click on Setup > Mobile Working & Integration >Device Manager

  • Look under Blocked

    • Right click the Skyline entry

    • Click on Approve Device

    • Click Yes

Useful Desktop Connector Information

Note: If the desktop connector fails to download please click on https://936199753613-skyline-shim.s3.eu-west-2.amazonaws.com/Skyline.Shim.application

Note: You will have a Skyline Desktop Connector icon on your desktop and a connector icon in the right hand system tray as shown below. The desktop connector will automatically start when your PC boots up. The only time you’ll need to use the desktop icon is if you exit the connector in the system tray.

Note: If you click on the Desktop Connector icon on the desktop and this is already running in the system tray you’ll see the following box

  • To login right click the connector icon in the system tray and click on login

You can open Skyline in a web browser off the cue card - click on Open Browser Application

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Skyline is designed and developed by Informatica