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Escalation level | Who To Contact | When To Contact |
|---|---|---|
1st Level Escalation | Tracy Russell Customer Support Manager | 1st Level Escalation If you are concerned that your issue is not being progressed in a satisfactory manner please request this is escalated to the Customer Support Manager who will assist you and, if necessary provide a plan to resolve your |
2nd Level Escalation | Tim Foster Head Of Operations (One Clanwilliam) | 2nd Level Escalation If the Customer Support Manager is unable to help you, or you are not happy with the resolution, you can contact |
3rd Level Escalation | Stuart Van Rooyen Managing Director (UK) (One Clanwilliam) stuart.vanrooyen@clanwilliam.co.uk | 3rd Level Escalation In the final instance you can contact our director to resolve your issue. |