Informatica Systems attempts at all times to deliver high standards of customer service. We employ
our best endeavours to ensure that all incidents, requests and queries reported to our Customer
Support Team are dealt with in a timely, effective and efficient manner.
If this does not happen, it is very important to us that our customers are able to quickly bring this to our attention so that we can take appropriate action.
Escalation level | Who To Contact | When To Contact |
|---|---|---|
1st Level Escalation | Tracy Russell Customer Support Manager | 1st Level Escalation If you are concerned that your issue is not being progressed in a satisfactory manner please request this is escalated to the Customer Support Manager who will assist you and, if necessary provide a plan to resolve your |
2nd Level Escalation | Tim Foster Head Of Operations (One Clanwilliam) | 2nd Level Escalation If the Customer Support Manager is unable to help you, or you are not happy with the resolution, you can contact |
3rd Level Escalation | Stuart Van Rooyen Managing Director (UK) (One Clanwilliam) stuart.vanrooyen@clanwilliam.co.uk | 3rd Level Escalation In the final instance you can contact our director to resolve your issue. |