It is the practice's responsibility to make sure that you have a generic email address which is able to send SMS texts, if you’re not sure please check with your local IT who should be able to advise you on this.
Configuring the email account to send the SMS text message
Log into Informatica
Click on Settings (left hand side menu)
Click on Communication Settings
On the SMS Gateway tab select the SMS gateway provider
If NHS email - leave SMS via email selected and add the email address in the sender field (the address setup to send SMS texts). You may also need to change the Domain drop down box depending on the local arrangements for SMS - please consult your local IT department if leaving this set to NHS does not work.
If MJOG - Click on the down arrow next to SMS Via Mail and select MJOG API
Click onto the MJOG API tab and enter the account token (Provided by MJOG)
If Essendex - Click on the down arrow next to SMS Via Mail and select Essendex
Click on the Essendex tab and enter the account details (from Essendex)
Then click on the SMTP Service tab
Select NHS from the SMTP Service drop down box
Username - type in the email address
Password - type in the password of the email address
Click on Test Email to send a test email to your email address
Click on OK
To test SMS messages are sending OK
On the SMS Gateway tab click on Test SMS (bottom right)
Type in your mobile number
Click on send
Sent message will confirm that the configuration is correct
You should receive a no reply text message (may be a delay)
Note: if an error is generated check that the information in the SMS Gateway and SMTP service tabs is correct - especially the username and password for the account used to send SMS messages.