Resetting Your Skyline User Password

• Click on the URL : https://skyline.w3.prod-gb-eng.skylinehq.co.uk/login

You will be presented with the ‘Skyline’ login box as shown below

Open

• Click on ‘Forgot Password?’ below the green Login box

You will be presented with the ‘Forgot Password’ box as shown below

Open

• Username : Type in your email address linked to your Skyline account (MUST BE LOWERCASE)

• Click on ‘Reset Password’

You will be presented with the ‘Set New Password’ box as shown below

An Email will be sent to your email address within the next hour which includes a reset code. Note, the email may go into your junk folder in error, please check this folder before contacting support for a non delivery of the reset email.

• Copy the code from within the email and paste this into the Code box

• Type in a password you want to use for Skyline. If you’re unsure what characters are needed for a valid password, please see ‘Password Requirements’ below.

• Confirm the password

• Click on ‘Change Password’

If the password reset is successful, you’ll see a green ‘Your password is updated’ in the top right corner of the screen as shown below

You should now be able to log into the Skyline Desktop Connector or web browser using your email address (lowercase) and the new password you’ve just set.

Password Requirements

Your password must meet the following requirements:

• Minimum Length: 8

• At least one Lowercase Character

• At least one Uppercase Character

• At least one Number

• At least one Symbol