...
Check that the Informatica server is switched on and logged on the network
If the server was switched off, switch this on, log it back onto the network and check client PCs again
Check that the Informatica server has network and Internet access
No Internet access, please try rebooting the server
If there’s still no Internet access after a reboot please refer to your local IT
Can you log into Informatica on the Informatica server OK?
If you can log into Informatica on the server but not client PCs and the server has Internet access, this is a Windows Firewall issue which needs to be referred . On the Informatica server, port 3306 needs adding to the firewall; please refer to your local IT
If you’re unable to log into Informatica on the Informatica server please email Support@ISHealth.co.uk as this needs investigating further by a member of the Informatica Support team
...