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Database Server Not Available

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SQL Error: Database server on (Informatica server name) not available

  • Is the error message generated on just 1 PC ?

    • If yes then please check the PC has network and Internet access

If all client PCs are displaying the SQL error: Database server not available please check the following-

  • Check that the Informatica server is switched on and logged on the network

    • If the server was switched off, switch this on, log it back onto the network and check client PCs again

  • Check that the Informatica server has network and Internet access

    • No Internet access, please try rebooting the server

    • If there’s still no Internet access after a reboot please refer to your local IT

  • Can you log into Informatica on the Informatica server OK?

    • If you can log into Informatica on the server but not client PCs and the server has Internet access, this is a Windows Firewall issue which needs to be referred to your local IT

    • If you’re unable to log into Informatica on the Informatica server please email Support@ISHealth.co.uk as this needs investigating further by a member of the Informatica Support team 


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