Database Server Not Available

• Is the error message generated on just 1 PC ?

  • If yes then please check the PC has network and Internet access
    
    

If all client PCs are displaying the SQL error: Database server not available please check the following-

• Check that the Informatica server is switched on and logged on the network

  • If the server was switched off, switch this on, log it back onto the network and check client PCs again

• Check that the Informatica server has network and Internet access

  • No Internet access, please try rebooting the server

  • If there’s still no Internet access after a reboot please refer to your local IT

• Can you log into Informatica on the Informatica server OK?

  • If you can log into Informatica on the server but not client PCs and the server has Internet access, this is a Windows Firewall issue. On the Informatica server, port 3306 needs adding to the firewall; please refer to your local IT

  • If you’re unable to log into Informatica on the Informatica server please email Support@ISHealth.co.uk as this needs investigating further by a member of the Informatica Support team