Page Comparison

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• Is the error message generated on just 1 PC ?

  • If yes then please check the PC has network and Internet access

  .

  • 
    

If all client PCs are displaying the SQL error: Database server not available please check the following-

• Check that the Informatica server is switched on and logged on the network

  • If the server was switched off, switch this on, log it back onto the network and check client PCs again

• Check that the Informatica server has network and Internet access - no

  • No Internet access, please try rebooting the server

  .

  • If there’s still no Internet access after a reboot please refer to your local IT

• If the Informatica server has Internet access, can you Can you log into Informatica on the Informatica server OK?

  • If you can log into Informatica on

  the Informatica

  • the server

  OK

  • but not client PCs

  ? If yes then

  • and the server has Internet access, this is a Windows Firewall issue

  which needs to be referred

  • . On the Informatica server, port 3306 needs adding to the firewall; please refer to your local IT

  • If you’re unable to log into Informatica on the Informatica server please email Support@ISHealth.co.uk as this needs investigating further by a member of the Informatica Support team