Database Server Not Available

• Is the error message generated on just 1 PC ? If yes then please check the PC has network and Internet access.
  

If all client PCs are displaying the SQL error: Database server not available-

• Check that the Informatica server is switched on and logged on the network

• Check that the Informatica server has network and Internet access - no Internet access, please try rebooting the server. If there’s still no Internet access after a reboot please refer to your local IT

• If the Informatica server has Internet access, can you log into Informatica on the Informatica server OK but not client PCs? If yes then this is a Windows Firewall issue which needs to be referred to your local IT

• If you’re unable to log into Informatica on the Informatica server please email Support@ISHealth.co.uk as this needs investigating further by a member of the Informatica Support team