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Appointment Online Password Reset

Appointment Online Password Reset

Check The Patient’s Not Locked In AO

Before asking the patient to reset their AO password please check that their account is not locked :-

  • Click on Utilities (left hand side)

  • Click on Appointments Online (right hand side) 

  • Click on MANAGE

  • Click on ‘Unlock Patient Log-in’

  • Check to see if the patient is listed

  • Unlock the patient if needed

  • Log out of AO Manage

How Does A Patient  Reset Their Password?

Patients can reset their own password via email:-

  • Browse to the practices Appointment Online website

  • Click on 'I Want To Login'

  • Click on 'Forgotten Password'

  • Enter the patients Appointment Online username

  • Enter the email address which the patient has recorded with the practice (within the clinical system)

  • Click 'Start Password Reset Process'

  • An email will be sent to the patients email address (must match the email within the clinical system) 

  • The patient opens the 'Appointment Online Password Reset' email and clicks on the link

  • The patient types a new password and confirms the new password

  • The patient clicks on 'Reset Password'

  • The patient will see a message 'Your password has been reset successfully'

  • The patient clicks on 'Return Login Page' 

  • The patient logs into appointment Online with their username and new password 

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