Appointment Online Password Reset

Check The Patient’s Not Locked In AO

Before asking the patient to reset their AO password please check that their account is not locked :-

• Click on Utilities (left hand side)

• Click on Appointments Online (right hand side) 

• Click on MANAGE

• Click on ‘Unlock Patient Log-in’

• Check to see if the patient is listed

• Unlock the patient if needed

• Log out of AO Manage

How Does A Patient  Reset Their Password?

Patients can reset their own password via email:-

• Browse to the practices Appointment Online website

• Click on 'I Want To Login'

• Click on 'Forgotten Password'

• Enter the patients Appointment Online username

• Enter the email address which the patient has recorded with the practice (within the clinical system)

• Click 'Start Password Reset Process'

• An email will be sent to the patients email address (must match the email within the clinical system) 

• The patient opens the 'Appointment Online Password Reset' email and clicks on the link

• The patient types a new password and confirms the new password

• The patient clicks on 'Reset Password'

• The patient will see a message 'Your password has been reset successfully'

• The patient clicks on 'Return Login Page' 

• The patient logs into appointment Online with their username and new password 

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